Frequent Questions & Their Answers
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Who do I contact if I have Finance or Accounting questions?
The Accounting Department can be reached at 1-855-482-6447, Option 3, or reached by email at accounting@vanguardhis.com.
What expenses must be pre-approved?
Anything not allowable under the Vanguard IS Travel Policy.
What will I be Reimbursed for?
Please reference Vanguard IS's Travel Policy to see specific approved reimbursable expenses.
How Much will I be Paid?
Each inspector's per-inspection rate is based on the number of his or her previous FEMA HIS inspections, which are verified through FEMA. Per inspection rates can be found on the Independent Contractor Amendment. Allowable expenses will be paid in accordance with the Vanguard IS Travel Policy.
How do I Submit and Expense Report?
Expense reports are accepted Wednesday-Tuesday 11:59pm EST. You will complete all of your invoicing through Vanguard Housing Inspection Services's Electronic Expense Report system following our rules and guidelines per the Inspector Invoicing Guide and the Travel Policy.
How are Inspectors Paid?
Inspectors for Vanguard IS receive a per-inspection fee for all properly completed inspections, and are reimbursed for allowable travel expenses associated with deployments or an approved training session. In order to be reimbursed, inspectors must submit an invoice and expense report through the Inspector Portal. Expenses must be in accordance with the Vanguard IS Travel Policy, and the number of claimed inspections will be verified against verified inspection data.
How do I get login information for Vanguard IS University?
After you have completed your registration in the Risk Manager Inspector Portal your LMS account in Vanguard IS University will be automatically created. You will use your email address as your username and select the "forgot password" link. You will then receive an email with further login instructions. If you do not receive this within 24 hours and your registration is complete, send a request for login information to training@vanguardhis.com.
I meet the requirements, but there are no training sessions near where I live?
You may choose to attend a class farther than the 150 mile limit, but will only be reimbursed up to 300 miles round trip along with other limited travel expenses. Training classes are held throughout the year around the US. If there is no class near you in the immediate future, there is a good chance we will be in your area at a future date. Regularly check for added classes which are posted in the Risk Manager Inspector Portal. In the event that you are deployed to a disaster before you have attended an ACE4 class, this training will be provided to you in the field.
