
Frequent Questions & Their Answers
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Who do I contact if I have Finance or Accounting questions?
The Accounting Department can be reached at 1-855-482-6447, Option 3, or reached by email at ac********@va*********.com.
When will I be able to arrange my travel back home when I am released from deployment?
Once you have been notified by the Field Supervisor that you have been released, you will receive instructions on how to make arrangements for travel home. Any travel arrangements made without direct confirmation or approval of the VIS Management team or designated staff are not eligible for reimbursement.
What expenses must be pre-approved?
Anything not allowable under the Vanguard IS Travel Policy.
Will I Receive an Explanation of Deductions?
You may request a detailed summary by e-mailing ac********@va*********.com.
I don't see a space for the "No Contact Inspections" on my invoice. How am I to get Paid?
You must invoice these inspections upon release from the disaster, since they are not guaranteed for payment and have to go through a holding process to allow the applicant to reach FEMA or Vanguard IS.
Do I get an Advance Payment when Deployed?
As an independent contractor, you are responsible for your finances in the field. You should expect to sustain yourself financially for at least two weeks until you are able to receive payment from your first approved expense report following the guidelines in theĀ Inspector Invoicing Guide.
What will I be Reimbursed for?
Please reference Vanguard IS's Travel Policy to see specific approved reimbursable expenses.
How Much will I be Paid?
Each inspector's per-inspection rate is based on the number of his or her previous FEMA HIS inspections, which are verified through FEMA. Per inspection rates can be found on the Independent Contractor Amendment. Allowable expenses will be paid in accordance with the Vanguard IS Travel Policy.